Privacy Policy

MAC 1 HVAC, LLC (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our heating, ventilation, and air conditioning (HVAC) services, visit our website, or communicate with us. We serve the greater metro area of Atlanta, GA.

Information We Collect

We collect information to provide and improve our HVAC services.

Contact Data: Name, billing address, service address, email, and phone number.
Service Data: HVAC system details, maintenance history, and service requests.
Payment Data: Credit card numbers and billing details processed securely via third-party processors.
Technical Data: IP addresses, browser types, and cookies collected automatically via our website.

How We Use Your Information

We use your data strictly for business and operational purposes.

To schedule appointments and deliver HVAC services.
To send invoices, receipts, and process payments.
To send service reminders, system alerts, and promotional offers.
To communicate with you regarding your service requests.
To comply with local Georgia laws and industry regulations.

SMS and Text Messaging

We may send SMS/text messages to our customers periodically.

Text messages include appointment reminders, technician arrival updates, and service notifications.
Message and data rates may apply depending on your mobile carrier plan.
You can opt out of SMS communications at any time by replying "STOP".

Sharing Your Information

We do not sell your personal information to third parties.

Service Providers: We share data with trusted vendors like payment processors, scheduling software, and dispatch systems.
Legal Requirements: We disclose info if required by law, court order, or governmental authorities.
Business Transfers: Data may transfer during mergers, asset sales, or business restructuring.

Data Security and Retention

We implement industry-standard security measures to protect your data.

We secure physical paperwork and digital records.
We restrict data access to authorized employees only.
We retain data only as long as necessary for business or legal purposes.

Your Privacy Rights

Depending on your location, you have specific rights regarding your data.

Access: You can request a copy of the personal data we hold about you.
Correction: You can ask us to fix inaccurate or incomplete information.
Opt-Out: You can unsubscribe from marketing emails or texts at any time.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on our website with an updated effective date.

Contact Us

For questions regarding this policy, please contact us at:

Email: mac1hvac@gmail.com
Phone: (404) 665-7495
Mailing Address: Atlanta Metro Area, GA